Introduction
Electric toothbrushes like quip have become increasingly popular in recent years due to their ability to provide a superior cleaning compared to manual toothbrushes. However, like any electronic device, electric toothbrushes can malfunction or stop working entirely. If your quip toothbrush seems to have died and won’t turn on or charge, don’t panic – there are several troubleshooting steps you can try to get it working again. With a bit of effort, you can often revive an electric toothbrush without having to buy a replacement. This article will provide a step-by-step guide on what to do if your quip toothbrush has died or stopped functioning properly.
Check the Battery and Charging
The first thing to check with any electronic device that won’t turn on is the battery and charging function. Here are some tips for troubleshooting quip toothbrush charging issues:
- Make sure the battery is inserted properly into the toothbrush handle. Remove and reinsert the battery to ensure the contacts are touching.
- Inspect the metal charging pins on the bottom of the handle and clean them if there is any debris or buildup. Use a cotton swab and rubbing alcohol.
- Check that the charging base has power by plugging it into an outlet. Try a different outlet in case the original one is faulty.
- Firmly place the toothbrush handle into the charging base and wait at least 10-15 minutes to allow charging. The light on the base should illuminate to indicate it’s charging.
- If the toothbrush still won’t charge, try using a different charging cable in case the original is defective.
Charging issues are the most common reason for quip toothbrushes failing, so focus on troubleshooting the battery, charging pins, cable, and outlet before moving on to other solutions. Allow time for charging before determining if the battery is still functional.
Clean the Toothbrush Head Connection
Another common cause of electric toothbrush failure is a dirty or obstructed connection between the handle and brush head. If your quip isn’t charging properly, unscrew the brush head and inspect the metal attachment.
- Use a cotton swab and rubbing alcohol to remove any gunk, toothpaste buildup, or other debris from the metal shaft and plastic housing.
- Rinse thoroughly with water afterwards to remove any rubbing alcohol residue.
- Allow to air dry fully before reattaching the brush head.
- Check that the head screws back onto the handle tightly.
Proper electrical contact is needed for power transfer between the battery and motor. Cleaning the connecting joint may help restore function if poor connections are interrupting normal operation.
Reset the Toothbrush
Like other electronic devices, occasionally an electric toothbrush may freeze up or get stuck in a malfunctioning mode. Performing a reset can often get a quip toothbrush functioning again in this scenario:
- Make sure the toothbrush is unplugged from any power source during the reset process.
- Remove the battery from the toothbrush handle for 30 seconds minimum.
- Press and hold the power button on the handle for 10-15 seconds to discharge any residual power.
- Replace battery and check if normal function is restored.
Resetting clears any glitches and reboots the toothbrush to factory conditions. This simple troubleshooting step revives many electronic toothbrushes exhibiting erratic behavior or failure to operate.
Contact Quip Support
If you still can’t get your quip toothbrush working after trying the battery, charging, cleaning, and reset tips, it’s time to contact the company’s customer support. Quip offers a 1 year limited warranty on electric toothbrushes, so get in touch with their team for additional troubleshooting or warranty replacement options:
- Live chat: https://www.getquip.com/chat
- Email: [email protected]
- Phone (US): 1-888-336-7137
- Phone (UK): 0800-048-8514
When contacting Quip, have your order invoice number ready along with the serial number on your toothbrush handle. Explain the issues you’re experiencing and the troubleshooting steps attempted so far. They can walk through any other diagnostic tests and determine if a replacement under warranty is needed.
Purchase a Replacement Toothbrush
If you’re outside the 1 year warranty period or Quip support determines your unit is unsalvageable, you will likely need to purchase a replacement electric toothbrush. Quip offers their newest model for $25-$30 as a simple replacement head that connects to your existing handle. Or you can buy an entirely new smart toothbrush set for $40 and upwards.
Here are some quip replacement options to consider:
| Product | Price | Details |
|---|---|---|
| Quip Metal Electric Toothbrush | $29 | Basic electric head replacement |
| Quip Smart Brush Head | $25 | Bluetooth-enabled smart head |
| Quip Adult Starter Set | $40 | 1 brush handle + 1 head |
| Quip Family Starter Set | $60 | 2 adult + 2 kid brush handles + 4 heads |
Buying a new quip toothbrush may be frustrating if your old one fails shortly after purchase, but rest assured the replacements are competitively priced. And be sure to register any new quip toothbrush to take advantage of the full warranty.
Switch To a Different Electric Toothbrush
Rather than replacing your quip with the same model, another option is to switch brands entirely and purchase a different electric toothbrush. You can get an advanced electric toothbrush from oral-b or philips sonicare packed with extra features for $30 to $250 based on your budget and needs.
Here is a comparison of top electric toothbrush models from popular brands:
| Toothbrush | Price Range | Key Features |
|---|---|---|
| Oral-B iO Series | $200-$250 | AI tracking, gum pressure sensor |
| Philips Sonicare DiamondClean | $150-$200 | Pressure sensor, travel case |
| Oral-B Genius X | $100-$150 | Bluetooth connectivity, smart pressure detection |
| Philips Sonicare ProtectiveClean | $70-$100 | 2 intensity settings, quadrant timer |
| Oral-B Pro 1000 | $30-$50 | Daily clean mode, pressure sensor |
Do some research to find the right electric toothbrush model for your needs and budget. The latest technology can provide valuable upgrades like app tracking and advanced pressure sensors.
Consider a Manual Toothbrush
Lastly, reverting to a manual toothbrush is always an option if you want to eliminate reliance on batteries, charging, and electronics when cleaning your teeth. Modern manual toothbrushes can also provide effective plaque removal and gum care.
Here are some top-rated manual toothbrushes to consider:
- Curaprox CS5460 Ultra Soft Toothbrush – Extra gentle on gums with Curen filaments
- Colgate Extra Clean Full Head Toothbrush – Angled bristles maximizes plaque removal
- Dr. Collins Perio Toothbrush – Slim head for hard to reach areas
- RADIUS Totz Toothbrush – For kids with veggie-based bristles
Manual brushes may require more scrubbing effort than electric, but eliminate the recurring costs of replacement heads and batteries. Consider your oral health needs and preferences when deciding on manual vs electric options.
Conclusion
While a dead quip toothbrush may initially seem like a catastrophic event for your oral hygiene routine, there are many troubleshooting tips and replacement options to consider before throwing it away in defeat. Start by thoroughly testing the battery, charging function, and electrical connections to revive your current brush. Contact customer support if issues remain for potential warranty replacement. Buying a new quip brush or switching brands are also easy fixes that may result in upgrades to more advanced electric toothbrush technology. And in a pinch, reverting to a manual brush can get you back to the basics of mechanical plaque removal. With some patient problem-solving, you can identify the ideal solution for restoring clean teeth and gums after your quip dies.